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Vision Statement

Key West, a tropical paradise, envisions itself to be a role model city, known for the respect of our diverse people and our environment. We will strive to be a user-friendly city, establishing an atmosphere of trust and confidence by providing quality, professional service. We are a city that cares.

Mission Statement

Our mission is to maximize services to our customers in the most cost effective way. We will accomplish this through teamwork, high employee morale, sufficient staffing and quality training by establishing a partnership with the community and safeguarding the health, safety and welfare of our customers.

Core Values

  1. SAFETY is our primary consideration in all our actions.

  2. Act with INTEGRITY for the sake of the reputation or your organization and yourself.
  3. We will recognize and RESPECT everyone as a customer and TREAT HIM OR HER WITH CONSIDERATION.
  4. We will be ACCOUNTABLE for our actions.
  5. We will accomplish our mission and vision through TEAMWORK.


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