Work towards a more productive, efficient permitting process
Continue with develop adequate
filing systems to eliminate the accumulation of “dead” files.
Provide cross-training program for Permit Specialists allowing for
Comply with Florida Building Code permit requirements to include Florida Energy requirements.
Improve communication as to permit submittal requirements with
customers. This process will
require the training of associates. One
permit per month will be addressed and dissected with associates to answer
questions about what should be communicated to customers.
2: Improve Associate Morale
Increase associate by making available continuing education thru
certification with SBCCI. New
certification labeled “Permit Specialist” is available beginning
November 2002. Achieve
complete certification by September 2003.
Provide adequate computer
equipment to increase permit output by 50 %.
Staff is scheduled to receive new hardware
by March 2003.
Continue with bi-weekly staff
meetings. Encourage associate
input to improve system and work environment.
3: Improve communications
Conduct quarterly public workshops with contractors and homeowners.
matrix of submittal requirements in effort to avoid delays of permit
Develop and discuss code updates,
concerns of department and concerns of customers.
4: Establish adequate File
and adequately address filing system with new techniques and
Accomplish by June 2003. Dependent
on establishing new areas and
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