Department Of Transportation
Contact Information

The Key West Department of Transportation (KWDoT) provides many services to the community, visitors and our internal customers, which consist of over 400 city associates. The three (3) service areas or functions that KWDoT is responsible to provide are public transportation, fleet services and municipal parking lot operations. Office hours are Monday - Friday, 8 am through 5 pm.

Parking Information


Public Transit System
MAPS Bus Schedule

Holiday Schedule Buses operate a limited schedule on the following holidays: Independence Day : Labor Day : Thanksgiving : Christmas Day : New Year's Day


Bus Passes
1-Day $3.00/Unlimited Use (MUST be purchased from bus driver)
3-Day $6.00/Unlimited Use (MUST be purchased from bus driver)
7-Day $12.00/Unlimited Use
31-Day Rolling (Full Fare) $25.00/Unlimited Use for 31 Days
31-Day Rolling (Reduced Fare) $15.00/Unlimited Use for 31 Days (Senior Citizens, Students or Disabled Citizens)
$10 Stored Value .

WHERE TO BUY PASSES:
The Mail Spot 819 Peacock Plaza (Searstown)
The Mail Spot, 1075 Duval Street (Duval Square)
KWDoT Office, 627 Palm Ave Albertsons (Key Plaza)
ALL BUS OPERATORS

Individual Fares
$1.00/trip Regular
$0.50/trip Senior Citizen: (a person 55 years or older) must have an ID ($2.00) issued by the KWDoT office.
$0.50/trip Student: A person with a valid school ID.
$0.50/trip Disabled Citizens: any person who receives a reduced fare ID from our office, based on documented permanent disabilities.

Children under 5 ride free with paying adult
Reduced fare passengers must present proper ID when boarding (seniors, disabled citizens and students).
Transfers are available free of charge.
Fare boxes and bus operators will not give change - you must have exact change.


Bikes On Buses Program
KWDoT's "BOB", Bikes On Buses Program, allows customers to take a bicycle on the bus by securing it onto a bicycle rack, attached to the front of every city bus.

How does the BOB program benefit customers?
The BOB program makes travel via bus routes more widely accessible to customers and potential customers who do not live work close to a bus route. It will also enable recreational travelers to take the bus to some of the most desirable bike riding locations in the city.

How does the BOB program benefit KWDoT?
By increasing ridership, farebox revenue and system usage.

How much does it cost a customer to bring their bike on the bus?
Nothing! It's free! Customers pay the regular fare but there is no additional charge for bringing a bike.

Does a customer need a permit or a pass to bring their bike on the bus?
No permit is required.

Is there an age requirement for using the bike rack?
No, as long as the riders can independently put the bike on the rack, they may use the system. Children and persons unable to lift their bikes must be accompanied by another rider capable of lifting the bikes.

Will using the bike rack cause the bus to be delayed?
No, the actual time to load and secure, or unload a bike is approximately 20 seconds.

Does a bus operator need to show a passenger how to use the rack?
No, the bus operator should not need to since the racks are very simple to operate and there are easy-to-understand instructions posted right on the track.

Are bus operators required to assist the customer?
Bus operators are required to observe the customer loading the bike and note that the customer has secured the bike properly. Bus operators will not be required physically assist the customer. On occasion, they may be asked to answer questions regarding the program and the racks.

How many bikes will a rack carry?
One or two bikes can be carried on the rack at any one time. Only 16-inch wheel bikes or larger, with a single seat and two wheels can be carried. Bikes with a permanent pannier or child carrier are too heavy and bulky for the racks. KWDoT bike racks will not accommodate mopeds, gas powered motor bikes of any kind, or tandem bicycles.

What about the new electric bikes, can they go in the bike racks?
No, only regular bikes can be transported.

Can a customer lock a bike on the rack?
No.

Can bikes be loaded from either side of the bike rack?
It is possible to load bikes from either side, but to be safe, bikes should only be loaded from the curb side. Passengers should never stand in or near oncoming traffic.

Is there an order to how bikes should be loaded?
Bikes should be loaded into the inside slot first, if vacant. But bikes can be loaded or removed from either slot at any time.

Who is responsible for returning the bike rack to the closed position when it is not in use?
The customer who removes the last bike from the rack is responsible for placing the rack into the closed position.

Will the bikes block the bus operator's view?
No, the handle bars of the bike are no higher than the bottom of the windshield.

If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?
The bus operator should get off the bus and make sure the bike is secured properly before proceeding.

If there is an accident involving the bus and the bike rack, what action should the bus operator take?
The bus operator should contact Dispatch immediately. They should collect pertinent information about the bike and the bike owner including: name, address, phone number, make, color of the bike, and the serial number. This information must be included in the written report filed with Safety and Training.

If a bike is left on a bus, how can a customer claim it?
The customer should contact KWDoT's Lost and Found by calling 305-292-8164.

Simple Bike Loading Instructions:
The passenger prepares their bike by removing any detachable or loose items. They inform the bus operator that they will be loading their bike.
The passenger then squeezes and pulls on the silver latch and pulls down the folded rack. Only one hand is needed for this operation while the other hand can hold onto the bike.
From curbside, they load their bike onto the rack, fitting the wheels into the designated slots. Each tire should be resting in the slot.
Finally, they raise the support arm over the front tire to secure the bike. The support arm should be resting on the tire itself.

To Unload:
When departing the bus, the passenger should remind the bus operator that they are removing their bike, and leave through the front door.
When unloading their bike, the passenger should raise the support arm off of the tire. They should then move the support arm down and out of the way.
After lifting the bike out of the rack, the passenger needs to return the rack to the upright position if there isn't another bike in the rack.


Adopt a Bus Stop
REQUIREMENTS (ELIGIBILITY) TO "ADOPT A BUS STOP"

APPLICATION

Sponsor agrees to:

1. Maintain all vegetation (grass, trees, weeds, etc.) and to pick up and dispose of any debris or other unsightly / unclean articles that may be left at the area sponsor has selected as their bus stop adoption site.

2. The Adopt A Bus Stop area will be a 10' X 10' square, from the center of the bus stop sign, outward.

3. Maintenance will include reporting missing, vandalized or otherwise defaced signage to the KWDoT office for immediate replacement.

4. There are over 180 total bus stops to date that serve the fixed route in both clockwise and counter- patterns. All locations that a sponsor desires to adopt must be submitted in writing to the KWDoT Office, Attn: Manager, for review and approval, which will be provided verbally or in written form back to the requesting business or individual within 5 work days. Sign up forms and packets are also available at the Key West Innkeepers Association Office, 922 Caroline Street.

5. No business, individual, corporation, non-profit, or otherwise named agency or person shall be allowed to sponsor more than 10 locations through the City of Key West and Stock Island. This is to allow equal opportunity to everyone.


In exchange for sponsoring a bus stop, KWDoT Agrees To:

1. Mount a sign at the bottom of the existing bus stop sign which credits the sponsor by name, red letters on white background with a black or red border will be the color theme. The size of the signs will be 14" (w) X 10" (h), and will be color coordinated with existing bus stop signs.

2. KWDoT will work toward identifying and purchasing trash receptacles that will be mounted on the posts that hold bus stop signs, which will have plastic bag inserts and will also need to be maintained by the sponsor for replacement of the plastic liner and dumping of trash on an as needed basis.

3. The sign at the bottom of the bus stops provide the sponsor with free advertisement and allows us all an opportunity to participate in a clean city initiate for Key West, a true island paradise like no other place on earth!


How to participate:

If you would like to participate in the city's Adopt A Bus Stop campaign, please fill out our APPLICATION and submit it to the Key West Department of Transportation, Attention: Myra Hernandez, Manager, 627 Palm Avenue OR mail it to P.O. Box 1078, Key West, FL 33040. You may also fax the application to 305-292-8285.

You will receive a response call within five (5) work days, or less, at which time we will let you know if all issues or concerns that need to be addressed have been handled. If everything looks good, KWDoT will initiate the order for the appropriate sign to be placed at the location adopted.

Please bear in mind that your request must be complete, be at a valid bus stop sign location already on the fixed route system, and not at a bus shelter location.