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Utilities


Customers may contact the Customer Services Department by phone, at (305) 292-8298 or (305) 292-8129, or by email, at vbarrera@keywestcity.com or ssealey@keywestcity.com, with questions about bills.

Fax number is (305) 293-8301

Hours of operation are 8:00 am to 4:45 pm  Monday - Friday

Credit Card Payments -  Visa or Mastercard payments are accepted but are not done automatically each month. 



DOWNLOADABLE FORMS (.pdf files)

Abatement Form -  Gives customer a one time credit for water leaks or filling of swimming pools.  Must complete form and return to Customer Services.  Credit is available only once in a 12 month period.  

Change of Address

Electronic Bank Draft – Available to property owners only.  Separate form for each property location required.  Submit completed form along with a voided check.  Will take approximately 1 month from receipt to go into effect.  Must submit payments until bill states “Bank Draft Do Not Pay”.

Senior Citizen/Disability Discount – Form must be completed, signed, notarized and returned to Customer Service along with proof of income.  Must meet age/and or disability and income requirements.  Discount available to full time residents and only on their primary home.

 

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